no ADSL 4 weeks now

after many long, boring, irritating, frustrating calls to Telkom call center and 2 complaints via Hello Peter, the response is \a consultant will contact us\". without Hello Peter it probably would not happen BUT even then it is not resolved. The technician tests with his own modem, agrees the problem is on Telkom side but outside of his area, so it is escalated and when we phone the call center again and speak to yet another different person , we are informed it is working??? <br> we log yet another fault.!!! 7/4/2016 fault ref *** <br> will some accountable person with a more senior position please follow up / call us or provide us with their e-mail address .. this is totally ridiculous."