No activation for more than 14 days

Telkom told me that this problem will be sorted today , after phoning again today phones get put down in my ear. They clearly don't know what is going on around them and clearly are not aware of the consumers right. For 2 weeks I spent more than R600 on calls and still this problem carries on. You get told straight that you responsable for the account if I sent this back. The managers at telkom and sell direct clearly can't solve this and does not know 1st thing of customer service and allows *********** people to try to resolve the problem . Think that this matter should go to the media .