1 reviews | Active since Jan 2016
No Activation after a month!
Hi, to all who have had problems with phone contracts. This one take the cake. <br> <br> Firstly, I tried to upgrade my phone at Pavilion but I was told there was no stock, understandable. I was then told I would receive my phone in a week when they receive stock. All understandable. <br> <br> When I returned for my phone, it hadn't arrived yet for another week, until I found out that they had actually LOST my upgrade forms, personal documents that I can sue them over losing. They apologized but still couldn't help me. I gave this up and went to Westwood mall as I called them and they had the phone in stock. <br> <br> Now, I filled out the relevant forms, again! And told them not to lose them.. They then proceeded to tell me that I could not collect my phone or activate the contract due to a glitch on the system that only the IT department could fix. So i was told to wait a week and it would be sorted. SO now after 2 and a half weeks I had to wait another week. I did, they didnt end up fixing the problem but agreed to give me the phone without any contract activation, meaning I have no data. <br> <br> I now have a phone that I have been buying data for and still not activated after over a month!!!!!!
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM187631
Regards
Luleka
Telkom Social Media Team
