No activation after 7 days

I took out a new contract for my son for Christmas. Received the phone on 22/12. Since then waiting for it to be activated.....after R199 was deducted from my account...is this not a breach of contract??? *****ing money from my account and not delivering???? Terrible service from completely *********** call center staff. Everyday I hear 24hrs and it will be activated....and nothing happens. I have spend now almost R300 on calls to Telkom. Managers not answering their phones!!! Everyday I hear someone will phone me to sort out the problem and guess what...still nothing. This is probably the worst sales experience I have ever received from any company......totally useless!!!