No action what so ever!!!

I have logged a fault on my Telkom line on the 30th November 2017 and since then have been phoning them every other day and every person I have been talking to told me that they will escalate my problem to their technical team and that they will get back to me. Up to today the 9th of January 2018, I had no one calling me and my line is still out of order and I am working from home. My goodness what is wrong with Telkom???