No action to sort a fibre line fault

I reported a Fibre line fault on the 25th and to date, the call is in the same status not assigned to technician/testing line. How are you testing without involving me or coming to my premises? How long does it take to ping a line and get answers?

Furthermore, I am told no I cant escalate. I have to wait 10 days....seriously I must be without internet for 10 days before Telkom employee puts there coffee down and gets off facebook and does their job.

I pay for a service and I expect it to work.