No Action to cancel/ refund

Tel No: ***. I got a Telkom wcdma phone in November 2014. As I got no internet connectivity with the phone, I returned it in November to the Telkom shop at Fourways, where I purchased it. I am still being billed for this phone. I only noticed this in August, and has been reporting it since. <br> <br> 24 August - cd Tsabalala. Khanyiso - it is now cancelled, wait for new bill to show credit and contact us to get it refunded. RefNo: ***3<br> <br> 16 September : Wendy Khanyile. - nothing was actually done, doing it now, wait 7 to 14 days for us to contact you.<br> <br> 29 September: Pumeza Manya. Investigating, wait 7 to 14 days for us to contact you.<br> <br> 19 October