No action taken when it was meant to be

I called two days ago to blacklist a phone. I was told that the lady would email her manager and my ITCI number would be sent to me within 24 hours. I need this ITCI number as proof that the phone has been blacklisted in order to report my phone ****** at the police station. It is going on 48 hours and I still have not received any feedback. I called again today and I was told that my information will be forwarded to the man's manager and the manager will send to the relevant department. In essence this means that the lady I spoke to on the phone two days ago did absolutely nothing with my request to blacklist and did not email her manager as she said she would. I had to wait so long just to have my call answered in the first place but nothing was even done. This is pathetic service.

In addition to this, I first went to the Telkom store to blacklist my phone but no one was able to assist. Why bother having a walk-in if the staff are not equip to assist with all matters and the call centre people do not even action the request? Also, I had to wait for over an hour to be assisted at the store. Why did the one lady ask what I need help with and when I said I need to blacklist, she told me to wait in the queue when in fact she should have told me to call the call centre as the store staff is not able to assist with blacklisting?