No action taken since last report 17 August 2015

i reported double billing and consequent wrong suspension of LTE account bY Telkom on hello peter o 17 August 2015 after repeated failed attempts to get issue sorted by Telkom. I was promptly contacted by some from Telkom by phone who promised that my issue would be attended within 72 hours. Since then I have not heard from Telkom and attempts to call the number I was phone on *** are unsuccessful because the line gets cut after 4 rings. Up to now I have no service and Telkom once again deducted R500 from my account on 31 August 2015 for the non existent service.