No action taken on reported fault

I logged a fault on my line on 14 June 2015 with the reference 4CVK140615 (erratic connection, slow speed) <br> <br> I have been in contact with the Telkom call centre repeatedly, receiving different excuses each time as to why a technician has not been assigned to this fault. The *********** call centre staff are unable to provide any information other than saying the fault has been logged on the \system". There has been no feedback from any technical department"