No action on line movement. No feedback.

I requested that my service be moved to a new premises on the 22nd of June. I received SMS confirming appointment for 25th. On the 25th received SMS that technician had been dispatched. I received phone call from technician saying there was a problem at the exchange that would be rectified. Since then, I have received no feedback despite my phoning the helpline on a daily basis. Eventually I was given the technician's direct number and was asked to phone him directly which I duly did. He asked that I send him the order number and he would get back to me. He did get back to me, but seemed confused as to the order number.<br> <br> The whole experience displays a degree of ineptitude that beggars belief. It is not my job to perform the helpdesk's function of chasing technicians. There is a total lack of interest all round. Order number was ***.