No Action on Fault Reported 4 times

I have reported a Telkom cable (the cable that runs above the Telkom line- screed cable) as loose and hanging in my driveway on three occasions over the past 5 months. On each occasion, a technician has arrived and indicated they need to get a contractor to come out and repair it. On Monday 12 Oct I phoned 10210 again to report it and to escalate the problem. I was given a reference no: 894759. On 14 Oct I checked progress of this on the internet and it indicated that its status was closed. I then phoned your fault line (10210) again 3 times, each time waiting 20 minutes to get through and each time your operators put me on hold to find out why it was closed whereupon I was cut off. What a waste of time and effort!! Will someone from Telkom contact me to fix their cable and take it out of my driveway please?!!