No action on fault reported

I reported a fault on my telkom line on 27 July 2015. Until now no one tried to contact me to come out to fix the problem. ***.<br> <br> Apparently a technician was assigned on 2 August 2015.<br> <br> I contacted 10210 again on 12 August 2015 to find out what is going on. The man I spoke to was very helpful and said he does not understand the delay and that he is escalating the fault and that the new escalation ref # is 723968. <br> <br> Again 2 days has passed and no response or contact from a technician. <br> <br> I phoned again today, 14 August 2015 just to hear that the lady cannot see any escalation of the matter, tried to contact the technician without any success and that I must just wait until someone contacts me...<br> <br> Really!!! this is it? Wait until when?<br> <br> And I am sure I will be billed as well for the whole 2 months that the phone is out of service I suppose....<br> <br> This is really pathetic! No service. No response. Just wait!