NO ACTION ON DISPUTE LOGGED

I logged a dispute on 17 August 2015 for invoice 508D***P on account no *** for the amount of R932.84. I had a 2 Meg line and renewed my contract. I then upgraded my line to a 4 Meg line since I was told by Telkom staff it would provide me with a higher UPLOAD speed that I needed. The upload speed on a 4 Meg line is THE SAME as on a 2 Meg line. I downgraded my line back to a 2 Meg line. At NO TIME did I tell the consultant that I wanted to cancel my contract, which she did resulting in the disputed amount of R932,84.<br> <br> On my latest account this amount has escalated to R1075,83 of which R15,81 is interest. I refuse to pay this amount!<br> <br> When will your staff take the necessary actions on my account to reverse this incorrect billed amount of R1075,83 ? I was told numerous times that it takes 10 working days to resolve a dispute. It is now a FULL MONTH later and still no action!!!<br> <br> What is also with this 2/24 month ADSL Term contract suddenly on my account when it is in fact 11/24 months ?