No action from Telkom after cancelling expired contract.

My data contract from our beloved Telkom has reached its 24 months on the 8th of October 2018. I have decided that I do not need that specific data contract anymore and cancelled the contract by following Telkom’s online cancellation procedure. This was done on the 8th of October 2018 at 11h16. I have followed up numerous times without success. If you phone the call centre on 081 180 then they either don’t answer, put you on hold or even cut you off. The few times which I have managed to get hold of someone, they promised me that their manager would cancel the contract before the end of that specific day. It has now been 4 months exactly and the contract is still not cancelled. Last week I have spoken to a person called Sindiswa who again promised me that the contract would be cancelled. Yesterday (07/01/2019) I have again waited 22 minutes to speak to a person called Jarelle who even gave me a reference number BUT THE CONTRACT IS STILL NOT CANCELLED! It takes you about 15 minutes to apply for a new contract at Telkom but then you are hooked. Why can’t they just do their jobs like the rest of us? PLEASE TELKOM, JUST CANCEL MY CONTRACT! I can promise you, when this contract is cancelled, I will take my business somewhere else!