No action for Fiber installation

On 19/05/2017 I app**** for fiber to be installed at our holiday house in Greenways Golf Estate after a Telkom sales person was at the estate to explain everything to us. I emailed all the required docs to "Lifestyle Communities ********** and got the standard automated response

"Good day Thank you for your correspondence, your application will be forwarded to our commercial team for processing. Please note that this email account is unattended and should you wish to contact our Lifestyle Communities team, please email us on ********** Kind regards"

I got no response either via email or through a call.

I followed up in the beginning of this month and got the below response: "Good Day Thank you for the email. We do apologize for the delay in response. The application has been captured successfully on 23/06/2017. Reference Number : 632523 The order has been parked due to the estate not being ready for use."

I was told that the order has been parked due to the estate not being ready for use, yet 80% of the estate already has fiber installed and both my neighbours has fiber, so they can't say that the estate is not ready for use.

I responded to their above mail on the 3/08/2017, and I am yet to get a response.

I would love for this to be sorted out asap, as it's been over 4 months now!