No action by Telkom on reported *****ulant accounts opened

I reported a ********** transaction on my account three months ago but still today Telkom still debit my account. This company is making profit at the expense of ordinary people. Their ***** department is not functional. I am sent from pillar to post whenever I make follow ups at a local branch at Midlands Mall in PMB or even on their helpdesk. I am frustrated to keep on calling the bank to reverse the unauthorized debit order every month. One wonders why they don't authenticate information when opening accounts. Telkom employees are colluding with ********** to feed themselves and their children from the those who work hard for their lives.