No action after multiple calls/emails/Tweets

I have logged a service cancellation request in May 2017. The consultant gave me the incorrect email address to submit my cancellation request to, so I Googled the topic and found the correct email address. I had to resend the request, because the consultant neglected to inform me of the documentation I needed to submit. Anyway, email + documents sent, and I have to wait 21 business days for a response.

Needless to say... NO RESPONSE!! I phoned on 27 June 2017 to follow up, but nothing was logged. WOW! So the consultant asked me to email her the cancellation request email, which I did. No further feedback received AGAIN, so I emailed the consultant and the mail bounces back stating the address is invalid. The next day I forward the email to ********** again, and later phone the call centre to follow up. Another consultant asked me to forward the email to her, Fikile Gazu, so I send her the entire email thread. AGAIN, no feedback!! On 26 July 2017, I phone in again to follow up, but nothing is logged on Telkom's systems?!? I again I am asked to forward the service cancellation request email to the consultant, which I gladly do. The consultant says their systems are slow, so she'll SMS me the reference number. On 27 July 2017 I follow up via email, because I didn't receive any reference number yet, but no response. Then on 27 July, I took to Twitter to share my experience of shockingly poor service from Telkom. They seem to spend more time on Twitter than on the phone-desk or emails. I get a response!! Incident ********** logged... please allow 7-14 days. I follow up on the Incident on 10 August 2017, but all they can say is "sorry for the delay". I am asked to forward my original service cancellation request email to ********** and the request in escalated by Lebo. I request feedback on the 18 August 2017, but the response is "not as yet" to my request if feedback is available.

In the meantime, Telkom is still debiting my bank account every month, so I'm going to have to battle to get my money back.

This is the worst service I have ever experienced, period!!