No action after escalation

My ADSL line stopped working last week and the line fault was logged with Telkom. I urgently required the line to be repaired because I was working from home (not possible without internet) so that I can look after my daughter. Thus I contacted the call centre, explained the issue and requested that the case be escalated (this was after there was no progress for 3 days). <br> <br> Since being escalated (I also contacted Telkom through Twitter and Facebook to try and get some response), there has been zero progress on the line fault, and after 5 days the fault has not even been assigned to a technician yet. I have contacted the call centre multiple times, and requested feedback from all the available sources without any effect. <br> <br> Without the case being assigned to a technician there is zero possibility of the line being fixed, and yet it seems that escalation etc. has basically had no effect on Telkom.