No accountable and impossible to upgrade even though we have a current premium Fiber contract

It is impossible to upgrade your premium fiber line with Telkom, even if you an existing customer with Telkom. I went to 2 Telkom clearwater stores for a new router and they had no stock, so alternative was to call sales and upgrade the line. I called Telkom to upgrade my line as I was on a month to month contract after initial contract expired. I called sales and 3 weeks later I still have no upgrade or no new router. Sales (Lerato) Said she placed the order and we should wait 5-7 days, for a new router. Sales(Siphume Lele) Said they don't have stock of the router so until this happens they cannot proceed and no ETA on a new router stock. Sales(Neliswa) Said the order is processed and the router is on the way. Sales(Tabita) Said order was cancelled and we were not informed via SMS, email or anything. Sales(koketso)claimed he was a supervisor or manager when I asked to escalate, he said order is cancelled as current bill has now become due, during time of ordering 3 weeks ago my bill was not due. Makes no sense. No way this guy is a manager, was not at all helpful. Whilst waiting for a router which was on route, entire order was cancelled. Sales(Helen Mooabelo) Says even though current bill is up to date we should now wait 48hrs and call in again to process a new order. So there is no accountability, process , no stock, no ETA, no communication, no professionalism, Whoever is heading Telkom operationally, service side or whatever should be ashamed of yourself. Mr. Serame Taukobing (Group CEO). Work, school and business is affected by this essential service and you and your staff make this impossible and miserable. Nobody will bother respond here either , and will proof the point.