No accountability from Telkom - FIX YOUR MESS

On Thursday 06 September 2018 I requested help from Telkom to cancel my Showmax subscription which I was billed R100 for from 1st August - 31st August 2018 and then again R100 from 1st September - 31st September 2018, although I only received the promo code via sms on the 15th of August 2018, the middle of the month.

According to Showmax, the subscription charge for their monthly service is R99, yet Telkom are charging me a round R100 and to make things worse I have never even been able to use my Showmax account since I get the error that I have no active subscriptions.

I requested that Telkom cancel and remove the subscription and all future charges from my Telkom bill as they are the ones debiting the money from my account and the consultant, Courtney, told me it is not Telkoms service they only charge me so I need to call Showmax directly. No accountability and absolutely no help, even after I was requested to provide all my details and answer all security questions.

According to Showmax's FAQ's

Contact ShowMax for:  Technical queries with the ShowMax service and device compatibility  ShowMax Content related questions  Billing related questions outside add to Telkom account Contact Telkom for:  All Partner billing related queries  All Telkom product related queries including broadband, bundles etc  Deactivation of ShowMax billing on Telkom account

I have contacted Showmax, and according to the consultant, Felecia, she could pick up an active account for me but the subscription had not yet kicked in as I was still on a free trial period so would have no applicable charge or subscription cost linked to my active profile.

Please Telkom, I am begging you to cancel this service as it is of absolutely no use to me and I cannot even access my profile to make use of the service. I am also requesting a refund of the R200 billed to my Telkom September invoice as according to Showmax, there is no charge associated with my profile and I only have one. They could also not find anything on my Telkom Mobile number so could not confirm any active subscriptions for me there.

No client, especially one who has been with Telkom for such a long time, appreciates being pointed from pillar to post. Please resolve this asap as I will not be happy seeing another charge for a Showmax subscription on my October Telkom Mobile invoice.

Thank you.