No accountability and lack of assistance

Worst service ever , I logged a query about airtime refund which was suppose to be resolved within 24Hours according to the agent that assisted me . We’re approaching 2 weeks no , with no feedback , not only must you wait 30mins to get to an agent who will either mute your call or drop the call , they still pass the buck around , “no we will email her Team leader , please email the agent who assisted you yourself on your end for speedy feedback “ and all other pathetic nonsense I won’t mention . The agent who assisted me FYI won’t even respond to my emails ... so my R320 went down the drain and I should make peace with that ?