No accountability

Dear Telkom

Your service sucks Big Time!!!

22 Dec 2017 my parents logged a call with your CallCentre ref number 346CRK221217 regarding a dead telephone line no incoming/outgoing calls being received also NO ADSL.Six days later i do a follow up on behalf of my parents. I spoke with a consultant by the name of Lusanda Wabana whom has no clue what customer service is(this person needs to go for customer training bad reflection for Telkom) Tells me that our query has been closed as the matter is resolved. I explain the reason why i am calling the problem still persist 6 days later. The consultant says she will she needs to start the process again and assign a technician to assist, so my response how long will that take as i cannot wait another six days(considering my parent are paying for something they not benefiting from. I further raised a concern since we not getting a service we paying for will we be compensated for the past 6 days and the consultant i must take it up with their accounts department(talk about service) I requested to speak to Lusanda Wabana's supervisor she placed me on hold and told me the supervisor was busy they will call me back. I spoke with Lusanda around 9am this morning its 11h30 am and no one has called me back. I REFUSE to wait another 6 days with no response to followup and be told your Query is closed as its RESOLVED. TOTALLY UNACCAPETABLE. Telkom own up and sort the matter OUT. If i need to name and shame you on all platforms to get you to assist, I WILL DO THAT!!!!