No accountability

<p>A certain amount of money was taken immediately from my bank account by Telkom when I first signed up for my data contract(which was done over the phone). Now that money does not reflect on your system and can not be acounted for. I was initially told that money would cover the monthly costs of the first month of data usage. Then i will be billed normally from the second month onward. I have logged in a call twice and I've been tossed around by your call centre agents, with none of them being able to help me. I've received promises from your agents that they will get back to me. But up until today im still waiting. I even sent them my bank statements from those months to prove my case but still, nothing. I don't know why they can't retrieve the phone call where I signed up for the contract and get the proof from there. Then follow the bread crumbs. They don't strike me as a company that cares much. Email reference numbers :[0][ ********** 19] Chanell Delo; [ ********** 71] Samantha Abrahams; [ ********** 51]Eldridge Deerling</p> <p> </p> <p> </p> <p> </p> <p> </p>