No Accountability

I went to a Telkom Direct store in Menlyn on the 24th of January for an upgrade. I was told I cannot upgrade from a Tablet to a Cellphone, I'd have to cancel the contract for the tablet, which will be done in 30 days and then I can apply for a cellphone contract. The lady gave me some forms to complete, asked for my ID copy and she said she will send the cancellation request to another department because they do not handle cancellations at the branch. In 30 days the contract will be cancelled and I can apply for a new one. On the 25th of January I received an sms from Telkom to complete a survey and rate the service I received at the store, I did that on the 23/02/2014 I called the Call Centre to confirm if all is in order regarding my cancellation I submitted a month ago and I was told there are no records on the system, I have to complete another cancellation form, which means I must give 30 days notice again?????<br> I sent an e-mail to [Email Removed] to find out what is going on and they have not responded.<br> <br> Really????<br> How does this happen??????