IH
Ian H
1 reviews | Active since Sept 2011
14 Dec 2015, 13:15
No accountability
I requested my new line be installed over 2 weeks ago everyday some engineer comes to the house and says the same thing i cannot find the box and then disappears...... i am at telkoms mercy but that doesn't seem to bother them.... they cannot help me on the sales desk and they cannot help on the technical desk they have no supervisors or escalation paths what a joke
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Telkom's replyOfficial
14 Dec 2015, 14:39Hello ihatti,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178149
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178149
Regards
Narriman
Telkom Social Media Team
Telkom's reply14 Dec 2015, 14:39
Official
Hello ihatti,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178149
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178149
Regards
Narriman
Telkom Social Media Team