1 reviews | Active since Nov 2012

14 Dec 2017, 17:24

No access to internet

Please note that a fault has already been reported on this telephone number. The reference number is : 1814CRK111217

When is Telkom going to sirt the problem in the area its ridiculous.... Telkom is supposed to be my service provider... but there is no service... Vdsl down... router and media player not delivered... not happy... paying for a service that is non existant

0
Replies (2)
Telkom
Telkom's reply01 Jan 2018, 08:04
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 Jan 2018, 12:28
Official

Hi, Andries.

Thank you for taking my call.

As per our conversation, noise on the line could be causing the low sync rate, which is resulting in your low download speed. I've reported fault 443CRZ020118 for a technician to investigate.

Stock has become available for your LIT TV Box. Delivery for your device will commence as soon as the waybill number is allocated to your order. I've checked the order again, there's unfortunately no waybill number yet.

You can contact me on email address, *** and specify the subject line as Att: Terrick

We are an outbound centre, so I don't have a direct number.

Kind regards

Terrick

Telkom Social Media Team

Best regards,