No access for weeks!

Telephone number: ***<br> For weeks we have had no internet access at our home line, we have reported the problem numerous times and yet still nothing. No communication from Telkom, and no service<br> Are we supposed to pay at month end for access we cannot use. <br> Please consider this as notification of our account to be cancelled, as we will not be paying at month end, and no longer be making use of such *********** service. If this was the first time it happened it would be one thing, but every second month the problem is the same!