No Access excuse given.

Dear Valued Telkom Customer, your installation Order *** has been attended to. Our technician was unfortunately not able to install your service as keys/permission from a 3rd party is required to gain access to the network. Thank you for your patience, Telkom will endeavor to resolve the problem ASAP and keep you informed of progress. This is an automated SMS, please do not reply.<br> Please elaborate, as I took a days leave, and the pole is accessible.<br> I saw the guy drive past, did not even slow down. I was outside in the yard at the time.<br> CCTV footage shows time stamp 09:25:56 today 30/11/2015.<br> I took a days leave, will Helkom repay my lost leave?<br> Will they waive the install costs?<br> <br> This is the worst excuse i ever heard, I saw the \installer"vehicle drive by without even slowing down"