No 3G USB Modem - 8 month wait so far!

We renewed our At Home Simple contract in February 2015 at Long Beach Mall, Cape Town. The deal came with a 3G USB modem and 200MB recurring Telkom mobile data for 12 months, but there were no 3G USB modems available at the time and the staff were not interested in trying to obtain hardware on the day of renewal nor during the months to follow. We were told to just keep coming in to the shop to see if they have stock. That shop has now closed. Just before it closed, I asked if they could organize the USB modem and have it couriered to me, the Telkom rep responded along the lines that \that will never happen"...<br> I have attempted to get hold of the branch at Kenilworth Centre"