NO 1 CAN ASSIST WITH ME BILL

Telkom I have been calling for the last 3 weeks , I have e-mailed only to settled my bill , i have been referred from "pillar to post" i have been told the only way to get through is to CALL FROM A TELECOM SIM AND I'M ON A CELL C SIM , SO IN ESSENCE I CANT MAKE CONTACT WITH TELECOM Consultant coz i'm on a cell c provider , this is what i was told my a call centre officer , i have kept on hold for 20mins and the manager is still "coming to the phone" very very poor service and no1 know what i want - I WANT TO SETTLE MY OUTSTANDING FEES....MAYBE NOW I WILL GET ASSISTANCE....