Nightmare with Telkom

This is week no 6 for my landline to be relocated to the new premises. My order was hanging on the system from Telkom for more than two weeks, that has been sorted out for the order to proceed. Suddenly Telkom confirm an appointment to have the landline installed, now there is a problem with a cable as the technician has been running forward and backwards between two Open Serve boxes in different directions.

Today 16 May 2018 since 9:00 the new system is offline, due to the systems that is offline you as the customer can not speak to a Manager, I have left a message two weeks ago for a manager to contact me regarding this mess, no phone call received.

I have six escalation numbers that means nothing at all.

This is the worst service ever received from Telkom in 24 years.

Nobody will care to make an effort to assist me with the problem but it just feels good to get it of my chest, to get angry will not even help, they don't care.

Concerned client.