Nightmare upgrading Line

Over the past few months I have attempted upgrading my ADSL Line. I have logged numerous orders with the Telkom Contact Centre, however to-date, I have had no success.

On each attempt, I am told that the upgrade takes 5 - 7 days to fulfull. Post the communicated period, I receive no correspondence from Telkom and when I do follow up with the Contact Centre, I am told that "An Incident is logged" and I need to call back after 24 - 72 hour. Again, post the 24 - 72 hour wait, when I do follow up, there is no progress on my incident / order or I am told that the incident /order is closed without being actioned.

This is now very frustrating as this now my third attempt. Should my request not be fulfilled, after being a loyal Telkom subscriber for more that 30 years, I will be forced to move to another subscriber.