Nightmare Trying to Move Line

I requested a line move to my new residence on Telkom's website. With sufficient lead time, on the day I moved my previous line was still active and not disconnected. On phoning (28 April) they advised that the line can't be moved whilst under management of Web Africa. Web-Africa immediately released the line and apparently all was in order for the line to be moved 7 days from 29 April after speaking to an consultant. Today after holding for another 1:58 minutes I was informed that the order was placed incorrectly and 7 days start again. Cumulatively I was on hold for more than 6 hours already to move this line. Can Telkom turn this frown upside down.