Nightmare Trying to Cancel ADSL

<p>I have been trying to cancel my ADSL since May 30. I first called and was asked to send an email to the service cancellation department. I downloaded the necessary forms and sent the email through on the 03 June. I did not receive a response in the 21 days that was mentioned on the email. </p> <p>I waited even longer and then called on the 17 July to enquire about it. The agent asked me to forward the email to her, which I did. She said someone will contact me in 48 hours. </p> <p>A week later, still nothing! </p> <p>I called back today and the agent confirmed that my cancellation request has been received and all I can do is wait!! No time frame given. I have been charged for the ADSL every month since! </p> <p>This is utterly unacceptable!! </p> <p>When I signed up, it was a simple call that had everything sorted out. Months of communication and I still cannot cancel it! </p> <p>An extremely poor service and a harrowing experience of an inefficient company!! </p> <p>I truly hope this gets sorted out soon! </p> <p> </p>