NIGHTMARE to relocate ADSL line

<p>Phoned 10210 on 15/07/2017 to apply to relocate my ADSL line. The consultant, after keeping me on HOLD for about 45 minutes, then advised me that she could NOT process the order because the of some or other error. She then tells me to apply online and I would qualify for a free handset (if applying to relocate online). After completing the online application form, an error (yet again) prevented the application for being submitted online. So, I can't apply by calling 10210 and I can't apply online either. Serious! What kind of circus are you people running? Get with it, please and get your systems working for a change. PLEASE! What am I suposed to do now?????????????? </p>