Nightmare to Move ADSL Line

I've been trying to move my ADSL line management to a new ISP for the past 5 months! (July 2017 it's not December) Telkom make it the most difficult process to get this done, I did the following. 1. Went in store (was told they only do sales - keep selling services with no after sales) 2. Called Telkom (waited for 1 hour for someone to pick up and tell me they cannot help) 3. Filled in the relevant form to move my line to the Openserve holding pool and emailed **********

After a few attempts over the past few months someone contacts me. but tells me that downtime is required to do this move. So I could not do it on that day. They were meant to call me back the next day to start the process. NO ONE CALLED BACK.

Telkom service is despicable, why is it so difficult to do such a simple task. Why have they removed almost all avenues to get into contact with someone to do this task??