Nightmare to cancel Telkom accounts - Pathetic Service

My Adsl account with Telkom has been just one big nightmare. In June 2017, I requested to move my Internet Uncapped package and ADSL line rental to Afrihost. Upon successful migration and I started paying Afrihost but Telkom to continue billing me for Uncapped Internet services and even with numerous attempts to get my bill rectified with Telkom it was unsuccessful. I was told by the consultants to pay the account as indicated on my bill and then I will be refunded for which I refuse as I cannot pay two internet service providers. My voice line was eventually suspended for non-payment and I had to cancel my internet service with Afrihost. From the 24th July 2017, I communicated with Telkom consultants (Nolubabalo Grace & Nolubabalo Grace via RT) via email to rectify my billing for which I was again requested to forward my cancellation, I did so but the nightmare just continued nothing was done. I eventually cancelled all my services on the 18 August 2017 but my billing just continues. Even when I attempt to call 10210, I cannot speak to a consultant because the system ask for either the landline number or ID num,ber and either way the call is disconnected. Acc nr: ********** 51274 Landline nr: ********** 286