Nightmare to cancel a telephone line!

I have been trying to cancel my fixed line. I have been trying since the beg. of May. I got told how to do it online and I followed these instruction. I then still received no confimration of my cancellation so I tried to go online again but it just said "Request already logged" so I presumed they were still doing it. Knowing how slow Telkom is this wasnt a surprise. I therefore sent a message on the message asking if they got my cancellation, suprise again, no reply.

So i contacted someone else and they said i must go online and do it again. Which i tried to do. But it just says " ********** 025 Request already logged" when I get to the cancellation section. It has been saying this since the beg of May when i first tried! I asked them is there no other way they said no it must be done online.

I then received a bill for double what would be my usual bill would be if I had kept my account. No idea why it is now all of a sudden double on the month that it should of been cancelled??

So today I managed to get through on the chat and they told me to please fill out a form and send it to ********** and she will send to the cancellation department and it will take 30 days. "Thank you. Please fill in the cancellation of services form : http://www.telkom.co.za/today/media/downloads/Contract__Service_Cancellation_Form_rev3_ ********** 4.pdf

3:10:15 PMNozipho: And send back to ********** . I will forward to cancellation centre " I asked them to acknowledge that their system is broken and that I should not be paying for that 30 days or this additional one due to the fact that this should of been cancelled by the 1st June already. I did what I was told by cancelling it online and got told there was no other way. Now I get told to fill in a form. Why did the first person i asked not send me this form?

Why is this so hard to cancel!!? You are saying it can only be done on the online portal which I did but now this isnt working and I have to wait another 30 days? Now being 60 days that you are charging me for something that I dont have and that should of been cancelled in the due time.

Please firstly cancel my line with IMMEDIATE EFFECT and then contact me asap to confirm this has been done.

And I would like a full explanation as to why the bill is so high when I should never have recieved one in the first place as I was up to date on payments and sent the cancellation within the 30 day period and confirm that I do not need to make further payments.