Nightmare terrible awful service from Telkom

<p>Had an absolute nightmare with Telkom over the last 2 days. Seemingly, despite always paying early & in full, they deactivated our line. Telkom have then spent the last 2 days backpeddling and giving every lousy excuse in the book. Our line is still down and we still do not have an explanation or a timeframe for it being fixed. We can't get a single straight answer from their frankly awful online robotic, scripted chat service. The phone service is just as bad. We have requested multiple callbacks, left complaints and sweet FA from Telkom. It's feels like they don't actually want customers. To top it all off, Telkom's latest suggestion is we sign up for another service of theirs while we wait for who knows how long for this to be fixed. Really? Hilarious. </p> <p>Some free advice for Telkom:</p> <p>1. If you make a mistake, own it, apologise and work with me to find a solution</p> <p>2. If this is now the 100th call/attempt at online chat, pull up that info, you can see those notes, right?! Read and then respond. Do we really need to go over this AGAIN</p> <p>3. If I request a callback, that's exactly what I mean. I'd like someone to call me back please and thank you. </p> <p>4. Guess what? Now is not the time to upsell additional services to me. I want a CLEAR ANSWER and an actual RESOLUTION to the current issue. I certainly do not want to sign up for another overpriced ineffective piece of c**p service</p> <p>5. If you have a complaints service on your website, how about actually using it to respond to customers? My partner and I have left 3 complaints already about the same thing, each time requesting a real person to call us back and nothing. </p> <p>So, Telkom, here I am on hellopeter instead. Perhaps this will get your attention. What a shame that this is the only way to get a callback from you. Absolutely shocking service with no regard for customers at all. </p>