Nightmare Telkom fibre service

After an abysmal new client experience, Telkom have managed to get even worse. I am renovating and need the fibre line moved to a different Openserve box and after 40 calls, visits to stores, chats and emails over the course of 3 months, they all say that it can't be done or drop the call or just close the ticket they opened without notifying me. All except for one lady that says that I should cancel my service, pay the cancellation penalties and then reapply. I will be cancelling the service as advised, but will be taking my business elsewhere. What a joke. Don't use them for fibre under any circumstances