Nightmare service

I called retentions department to cancel my service I explained the reason for canceling was due to not having wifi services for 2 weeks and the technician did a test he advised my router is no longer working but its still under warranty I can get a new 1 from the store. I went to the telkom store where i didn't receive much help as all they could say was they was out of stock and didn't give me a time frame as to how long it would take to order 1. The retention agent advised me that she will cancel my services but she can deliver a router to me so I advised her not to cancel my services and she can dispatch a new router. I told her I will use my older router for now while I wait for the new one. While setting up my old router it asked me to get login details from my isp. I called the call center to get my details they said they can't give me my details as my services was canceled and I needed to go to the store and speak to a sales agent and ask them to re instate my service. I spoke to the agent at the store they said they can't restore my service as the ports are closed in my area so I asked why did the retention lady place an order for a new router only for her to cancel my services and why does telkom insist that I must give 1 month notice only for them to cancel my service with immediate affect. I gave Been with telkom for a number of years and I didnt expect to get this kind of service. I must now sit here at home with 15 days no internet, a bunch of escalation tickets a broken router which is still under warranty, services canceled Immediately and will still be asked to pay for services at the end of the month