Nightmare service and network

I regret the day I signed a contract with Telkom. Last year, I got a laptop alongside a router for Telkom, and I was receiving 12.5GB of data day and night. To be honest, I didn’t have any issues until a deceptive salesman called me and suggested I upgrade my plan because I wanted an uncapped option. I asked several times if the upgrade was possible since I had been using the service for nine months and had a 24-month contract. He assured me that it was possible but failed to explain how the new deal worked or what speeds I could expect. All I understood was that it was uncapped, and he didn’t mention that my contract would reset.

I was shocked to learn this on Monday. I never agreed to that change. After accepting the new plan, I started experiencing connection problems. It has now been a month, and despite logging multiple queries, they keep bouncing me from one representative to another. I spoke to a guy named Tshepo, who honestly informed me that this new deal only offers a speed of 10Mbps. He advised me to opt for something different that would perform similarly to my previous 12.5GB option.

I’ve tried reaching out through Messenger but still haven’t received any help. I have called 10210, 10213, and 081180, but no help at all. I cannot continue paying for a service I am unhappy with. I need reliable internet for my school work, but with such a poor connection and no assistance, I am at a loss for what to do.