Nightmare Service

Since the start of our contract (in June) we have had numerous and endless issues with Telkom (which is a totally different review on its own), it got to the point where we decided to just give up and rather cancel all our services and move to a other service provide. We are struggling since SEPTEMBER 2017 to cancel all services, yet still getting a bill each month since. Each time we call in we are told that it will be cancelled, that we must pay the outstanding bill first and we will then be re-imbursed once the account is clear. As law abiding citizens we keep paying the bill yet my husband ends up getting another bill each month after paying! It is NOT our problem that there is some sort of miscommunication between your varies departments. We have filled in the forms, provided necessary documents and given the require 30 day notice, we followed your cancellation process. Why the **** are you not stopping the product! Can you please get someone that is competent enough to handle this problem because if this is not resolved soon I will have to escalate the matter to the Ombudsman and lay a charge of theft coz this is ****ing *****ing! The account number is ********** 46075