Nightmare on Port Street

I am having a nightmare experience with Telkom Mobile, they are grossly *********** and do not have nearly enough staff members to service their customer base.

What has transpired:

• I signed up for a contract at the start of October 2017, via the iStore in Brooklyn for a FreeMe Family 30GB plan • After we signed up something went wrong in the final step of the signup process but the store was able to bypass this and the contract was registered and my phone was issued to me. • The next day we ported over my wife’s number 072504*** to Telkom and made it the primary sim on the account. This process took 2 weeks, during this period they were not able to issue any additional simcards on the family plan (the primary purpose of the contract). • When the number was finally ported and made primary we app**** for additional simcards, there was a technical issue and they logged an incident: ********** 2, Escalation Case Number ********** 2 on the 2017-09-17. • Weeks passed without any feedback, multiple attempts at contact Telkom was met with a stone wall at the call center as they have to log a ticket with the Technical back office. • Finally, 'Johannes Mamabolo (JM)' managed to bypass the issue without the assistance of the technical department and they issued me my muti-sims. This was on the 2017-10-17. • It is important to note that through this entire process I was still being billed the full tariff amount on the plan and NO consideration was given to the fact that there was issues on my account. • When the multi-sims was issued I asked that my Mtn Number 083602***X which I had ported to Telkom Mobile could be added to my family plan. • They issued me a simcard ********** and logged a case ********** 7 Escalation Case ********** 9 on the 2017-10-17 to swop the number ********** with 083 602 ***X • Yesterday on 2017-12-04 my sim card that had ********** suddenly had a new number ********** and my number 083 602 *** disappeared from my profile. • I contacted Telkom immediately on Monday morning and the lady I spoke to confirmed that the number was still with Telkom but that it was not allocated to anything. She then escalated the issue and they said they would contact me within 24 hours. This, as all the other times they promised to contact me never occurred. • This morning 2017-12-05 I contacted them again, they informed me of the same thing as the previous day but that they would escalate it immediately. This apparently also did not happen. • This afternoon I phoned them again and they were not able to assist me, again they said that they would escalate it but I am now completely and utterly desperate. • I have had this number for 15 years of my life, I am using this number for everything including my family and friends as well as clients.

Please assist me, I don’t know what to do anymore, I am completely and utterly lost and nobody at Telkom is willing to assist me.