Nightmare moving my line

<p>Halfway through April, I logged on online request to move my line. A few days passed and nobody contacted me, so I logged another. A few more days passed and at the end of April I logged a third request, after which I decided to call Telkom.</p> <p> </p> <p>After waiting for almost half an hour, the consultant (rather rudely) told me my request was approved and that I should learn to be patient (3 weeks with no feedback is apparently not patient enough) and someone would call me soon.</p> <p> </p> <p>When nobody called me a few days later, I decided to call in again, only to be told that no request was ever received to move my line. *** ?<br /><br />With me moving house and relying 100% on internet access to work, I did the move over the phone and received my reference. I was told there was no Fibre or ADSL coverage at the new place, so I had to cancel that in store. </p> <p> </p> <p>Over at the store, the coverage map clearly shows I had ADSL, but this was figured out only after the fibre was cancelled. No issues, so I took out a new ADSL contract and was told my service would be ready in 5-7 working days since I told them I've been trying to move the line since mid April.</p> <p> </p> <p>Went in again to get some feedback and was told that it could take another 21 days . How is is this possible ? I just want my line moved. Please fix this as its your fault in the first place. And to make matters worse, I'm now going to be billed for a service I don't have.</p> <p> </p> <p>References: ********** 06A and ********** 20</p>