NIghtmare issue on cancelling telkom line

<p>I cancelled my Telkom line on the 3rd of October 2016. I paid for all outstanding months and understand there was a months notice. The agent advised I email ********** I have just received a bill for November and December. When I queried this, the person told me my account had not been cancelled. Why not. I spoke to Khanyisile Yaka who said I must email her my first email with cancellation forms. I'm now wasting my time again. I waited a week, no answer, received bill for December. When I emailed her asking for an update she said it had been escalated. No reply since then and no answers to my email. I'm not paying for December. I cancelled in October and it's taken 2 months to cancel my Telkom line. I am extremely annoyed and hope someone can phone me to resolve this.</p>