Nightmare experience on a new fibre line

We ordered a fibre package with Telkom, a week later we received our new modem and we were told on Friday the 17th installation would take place. The Nano team then said that the technician displayed covid symptoms and they will call that afternoon to reschedule. Since that communication nobody has contacted us to reschedule. We have called 7 times and get told it’s being “escalated” but nobody contacts us, the call center can also not advise on a number to call to reschedule as it’s supposedly “automatic”

Our reference is ***A

Please if your reading this reconsider fibre with Telkom this process is a nightmare