tM
teboho M
1 reviews | Active since Jul 2013
02 Jul 2016, 08:20
Nightmare contact
<p>I am currently not getting any joy with telkom. The billing nightmare and being double charged and over priced tariffs. I had gone into the branch to get the contract cancelled a few months ago (22 Feb 2016). however I am still charged and debited every month. I followed on the 15June2016 and was told I would be contacted to confirm that the contact has been cancelled. No contact has been made. I will be taking this matter further to the Ombudsman as this is the 2nd hello peter complaint and no still has been in contact. I wouldn't dare recommand Telkom to family or friends even to enemies.</p>
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Telkom's replyOfficial
04 Jul 2016, 07:14Hi diteboho
Thank you for making contact with us and bringing this to our attention.
We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply04 Jul 2016, 07:14
Official
Hi diteboho
Thank you for making contact with us and bringing this to our attention.
We can confirm that the request had in fact been tasked to our team to attend and advise accordingly. We do apologise for the delay. please be assured that we have escalated the query and we have requested feedback be provided as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Best regards,