NIGHTMARE AT TELKOM.case no ***3.

<p>It al started on 17/11/2016.i had an old contract with telkom which was expiring on21/1/2017.</p> <p>on this contract my fone got ******.so decided to get new contract with intention of transferring my old contract no.to new fone/contract.MY NIGHTMARE BEGAN.telkom gateway assured me its not a problem,WHICH turned out to the contrary.it is 11/3/2017.and im nowhere near to achieving this.in fact my old no.has been given to another customer according to telkom records in aug (according to their computer)which is ridiculous as i was using the old contract no up till 9/3/2017.can it get any more ridiculous.yes.my sim card for old no was converted by telkom magicians into a totally new no.i had no knowledge of this until i fined someone and told me i have a new cell no.WHAT A SHOCKER.DEMONS WIZARDS AND MAGICIANS.</p> <p>ON ENQUIRY FROM CALL CENTRE</p> <p>Consultant made excuses as to delay and promised to escalate query.2nd promise ,1st one made on 21/1/2017.</p> <p>***</p> <p>made numerous visits to telkom store with each one giving a different excuse /explaination.</p> <p>made numerous call to call centre .same story as to store.</p> <p>contadicting explanations from all of telkom re stores and call centre.</p> <p>written request at telkom overport.unsuccessful.</p> <p>CONCLUSION</p> <p>if u want to exprience a nightmare ordeal and journey ,telkom will gladly invite u to that journey.</p> <p>The staff at telkom do not know what the procedures at telkom are.hence contradictions and failures.</p> <p>as query goes through departments the errors are compounded.</p>